- Assessor: Reinette Mostert
Start & End dates: 9 April 2024- 22 March 2027
The Level 6 Diploma in Reception Services is for candidates who wish to work in the hospitality industry and already have knowledge of the basic principles of the work involved in a reception services department, or who can demonstrate commitment and enthusiasm to work and study in order to supplement their existing knowledge. They will wish to progress as a qualified receptionist. Candidates are required to perform and complete practical assessments and demonstrate knowledge through assessment.
The qualification covers reception services , customer service in the hospitality and catering industry, booking accommodation for guest, handling cash and guest accounts, arrival and departure services, promoting products and services to guests.
On completion of this qualification candidates may progress into employment as a receptionist, or to the following City & Guilds qualifications:
• City & Guilds Level 3 Advanced Diploma in Reception and Front Office Services
• City and Guilds Certificate in Hospitality and Catering Principles 7091-03
Start & End date: 1 January 2024 - 31 December 2024
- Assessor: Marisa de Wet
- Assessor: Fumani Maluleke
- Assessor: Natasha Muller
Start & End dates: 9 April 2024- 22 March 2027
- Assessor: Marisa de Wet
- Assessor: Evert Fourie
- Assessor: Tshidi Hlungwani
- Assessor: Hendrik Jansen van Nieuwenhuizen
- Assessor: Natasha Muller
- Assessor: Les Sutcliffe
- Assessor: Darius v Leeuwen
- Assessor: Antonet Behr
The Assessor Administration documents are critical to ensure that Assessors meet the accreditation standards and company policies and procedures.
In essence, this ''Administration file'' is to ensure that you are covered as an Assessor/Training Manager.
To ensure that the following happens, it is the responsibility of all Assessors to ensure that they keep to the dates set in the attached courses and that they submit the items needed to ensure:
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Adhering to Assessor Standards ensures that assessments are conducted consistently and fairly, maintaining the integrity of the evaluation process. This ensures that individuals are assessed objectively based on standardized criteria, preventing bias and discrimination.
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To ensure Legal Compliance with specific standards and procedures. Failing to adhere to these standards could result in legal consequences, fines, or sanctions for the organization.
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Following company policies and procedures reduces the risk of errors, accidents, or misconduct. Consistently applying established protocols helps mitigate potential risks to individuals, the organization, and stakeholders.
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Adhering to Assessor Standards and company policies demonstrates professionalism and commitment to ethical practices. It enhances the organization's reputation, fostering trust among clients, stakeholders, and the public.
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Regularly reviewing and updating Assessor Standards and company policies enables organizations to adapt to changing industry trends, regulations, and best practices. This fosters continuous improvement and innovation within the assessment process.
- Assessor: Gerbie Mir